It is the policy of the organisation to provide a range of services, which meet the requirements of the contract specification, building regulations and to an agreed price. All work to be
carried out in a cost effective and timely manner, in accordance with the highest standards aiming for continual improvement and customer satisfaction through the involvement and
participation of all levels of management, staff and other interested parties.
A policy for quality conforming to the requirements of ISO 9001:2015 has been established to ensure that it: -
Is appropriate to the purpose of the organisation, the expected level of customer satisfaction and the needs of other interested parties.
Includes a commitment to meeting requirements for continual improvement.
That the company has the required resources supplemented by a supply chain working to our standards or equivalent.
Provides a framework for establishing and reviewing quality objectives.
Demonstrates top management commitment and ensures the quality objectives are communicated, understood and implemented at appropriate levels of the organisation.
Is regularly reviewed at the management review meeting for suitability and effectiveness addressing continual improvement and client satisfaction.
Management is ultimately responsible for making balanced judgements, assessing the significance of variations and making effective decisions. In arriving at such decisions, the quality
and personal integrity of staff are of fundamental importance. In this context, all effort is made to ensure that each person in the organisation understands that quality assurance is
important to their future, know how they can assist in the achievement of adequate quality and are stimulated and encouraged to do so. Employees must feel engaged in the process of
continuous improvement, right first time and have the ability to recognise when the process is failing so that non-conformances can be put right. We hope for perfection, but plan to
find non-conformances, to correct the non-conformance and to continuously improve. The employee must believe that quality is what we do when nobody is looking. The company measures its
performance by assessing KPI’s.
This policy is approved by the undersigned and is supported by all the levels of management within the organisation. All personnel shall be guided by the contents of the quality
management system and no deviation from the methods and procedures set down shall be permitted without written consent by the relevant Director.
Mark Denham MANAGING DIRECTOR
8th August 2018
Expires 7th August 2019
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